A few months back, Doctor B wrote about the challenge of helping friends who are depressed for Geek & Sundry. He highlighted the importance of connecting and trying to understand without trying to solve someone’s problems.
That’s what Dr. Brené Brown talks about in this segment of a speaking engagement on The Power of Vulnerability. Animated by Katy Davis, this short does a lovely job of illustrating the differences between empathy and sympathy — between listening and simply answering. Give it a watch.