Perceptions of Harm in Online Gaming: Insights from Players and Industry Professionals

This potential misalignment on harms between the service provider (i.e., company) and user has seen some attention in social media spaces, but there remains limited research on whether industry professionals and players are aligned in the severity of different types of harms in gaming spaces. To gain insight into these lingering questions and potential discrepancies, we conducted an online survey evaluating the perception of severity and prevalence of a range of online harms among game players and trust and safety professionals from the gaming industry.